clients inquiries
Frequently Asked Question
We know moving comes with plenty of questions, and our FAQ section is here to provide clarity. Common questions include: How do I prepare for moving day? What items can ShiftGuys transport? How long will my move take? Our goal is to give you all the information you need to plan ahead and feel confident.
We also cover topics like insurance, packing options, and what to expect from our team on moving day. We believe in being transparent so that you always know what’s included and what isn’t. This way, there are no surprises—only reliable service you can trust.
If you don’t see your question listed, our friendly team is always happy to help. Simply reach out, and we’ll provide the answers you need. At ShiftGuys, we believe open communication is key to building trust and ensuring a smooth moving experience.
Yes, we do. At ShiftGuys, our team is trained and equipped to handle bulky, fragile, or unusual items with extra care. Whether it’s furniture, appliances, pianos, or specialised equipment, we make sure everything is safely packed, securely loaded, and delivered without hassle. For oversized or particularly delicate items, we’ll discuss the details with you in advance to ensure we provide the right vehicle and handling.
We understand that fragile items and antiques hold both financial and sentimental value, which is why we treat them with the highest level of care. Our team uses high-quality packing materials such as bubble wrap, protective blankets, and sturdy boxes to ensure maximum protection. Items are carefully labelled, securely loaded, and positioned to prevent movement during transport. For extra peace of mind, we also offer tailored solutions for particularly delicate or valuable pieces.
You don’t have to worry if your items aren’t packed—we can take care of it for you. Our team offers professional packing services, using quality materials to ensure your belongings are secure and protected. If you prefer to do the packing yourself, that’s completely fine too—we’ll simply collect and move everything that’s ready to go.
Yes, we cover major cities and regional areas across Australia. Whether you’re moving from Sydney to Melbourne, Brisbane to Perth, or anywhere in between, we can arrange a reliable interstate move.
We recommend booking at least 2–4 weeks in advance to secure your preferred moving date, especially during peak times like school holidays and the end of the month.
Costs depend on factors such as distance, the size of your load, whether packing is required, and any special handling for fragile or oversized items. We’ll provide you with a clear, upfront quote so there are no surprises.
